Your Privacy Is Our Responsibility
At 64bd, every piece of your personal information is stored with the highest level of security. We never share your data with third parties without your consent.
This Privacy Policy ("Policy") applies to users of the 64bd platform and its related services ("Services"). It describes how 64bd collects, uses, stores, and protects your personal information. By using our Services, you are considered to have agreed to the terms of this Policy.
We believe that data protection is a fundamental right. That is why 64bd is committed to ensuring the privacy of your personal information at all times. This Policy is written in plain language so you can easily understand how your information is managed.
Table of Contents
1 What Information We Collect
64bd may collect the following types of information from you. The purpose of collecting this information is to provide you with a safe, personalized, and improved service.
1.1 Information You Provide Directly
When you register or create an account on our platform, the following information is collected:
- Full name and date of birth (required for age verification)
- Mobile number and email address
- Bangladesh National ID (NID) or other government-issued identification details
- Residential address
- Payment method details (bKash, Nagad, Rocket, or bank account)
- Your chosen password (stored in encrypted form — we never see your actual password)
1.2 Automatically Collected Information
When you browse our website or use our Services, certain information is automatically collected through technical means:
- IP address and device type
- Browser name and version
- Session duration and page visit history
- Clickstream data (which pages you visited and for how long)
- Information collected from cookies and similar tracking technologies
1.3 Transaction Information
Your financial transaction history — including deposit and withdrawal amounts, dates, and methods — is stored for security verification and fraud prevention purposes.
2 How We Use Your Information
64bd uses collected information only for specific and legitimate purposes. We never use your information for unnecessary or unauthorized purposes.
- Account Management: Your information is used to create, verify, and maintain your account.
- Identity Verification (KYC): To complete the identity verification process required to prevent money laundering and fraud.
- Payment Processing: To securely process your deposit and withdrawal requests.
- Customer Support: To resolve your issues and provide assistance.
- Security Assurance: To detect and prevent suspicious activity.
- Service Improvement: To improve the quality of our platform and user experience.
- Legal Obligations: To comply with applicable laws and regulations.
- Responsible Gaming: To analyze gaming behavior data and identify potentially problematic conduct.
3 Cookies & Tracking Technologies
64bd uses cookies and similar technologies to keep the website running smoothly. Cookies are small data files stored on your device.
3.1 Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the service from working properly.
- Functional Cookies: Used to remember your preferences (such as language selection).
- Analytics Cookies: Help improve the service by analyzing user behavior.
3.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling certain essential cookies may affect some features of the platform. Cookie controls vary by browser — check your browser's Help menu for instructions.
4 Data Sharing & Disclosure
64bd is very careful about protecting the privacy of your personal information. However, information may be shared with third parties in the following limited circumstances:
4.1 Service Provider Partners
Trusted partner organizations that assist with our technical infrastructure, payment processing, and customer service operations receive only the information necessary for their specific tasks. They are contractually bound to comply with our privacy standards.
4.2 Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, we will make reasonable efforts to notify you (unless legally prohibited from doing so).
4.3 Fraud Prevention
Information may be shared with relevant authorities for the purpose of preventing cybercrime, money laundering, or fraud.
4.4 With Your Consent
In any situation other than those described above, we will obtain your explicit consent before sharing your information.
5 Data Security Measures
64bd adopts industry-standard technical and organizational measures to ensure the security of your information.
5.1 Technical Security
- SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
- Password Hashing: Your password is never stored directly — only a strong cryptographic hash is kept.
- Firewall & Intrusion Detection: Our systems are monitored 24/7.
- Secure Data Centers: Information is stored on physically secured servers.
- Two-Factor Authentication (2FA): An option to add an extra layer of security to your account.
5.2 Organizational Security
- Restricted Access: Only authorized staff can access specific data.
- Regular security audits and vulnerability assessments.
- Mandatory privacy training for all staff.
- A rapid response plan in the event of a data breach.
Please keep in mind that no internet service can guarantee 100% security. So stay cautious — do not share your password with anyone, and if you notice anything suspicious, contact us immediately.
6 Data Retention Period
64bd retains your information only for as long as it is necessary or required by legal obligation.
- Account Information: Retained while your account is active. Even after account closure, certain information may need to be kept for a specified period for legal reasons.
- Transaction Records: Retained for a specified period in accordance with financial regulator guidelines.
- Communication History: Kept for a reasonable period to ensure quality customer service.
- Log Files: Retained for a limited period for security analysis purposes.
Once the necessary retention period has passed, information is securely deleted or anonymized.
7 Your Rights Regarding Your Information
You have the following rights over your personal information. Contact us to exercise any of these rights.
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: You can request that incorrect or incomplete information be corrected.
- Right to Erasure: In certain circumstances, you can request that your information be deleted (within the limits of legal obligations).
- Right to Restrict Processing: You can request that the use of your information be limited for specific purposes.
- Right to Object: You can object to certain types of processing.
- Right to Data Portability: You can receive your information in a structured, commonly used format.
To exercise any of the above rights, email us at [email protected]. We will generally respond to your request within a reasonable time.
8 Payment Information Security
64bd pays special attention to protecting financial transaction data. bKash, Nagad, Rocket, and bank transfers can be used for payments on our platform.
- Your mobile banking PIN or full bank account number is never stored on our servers.
- Payment processing is completed through secure, encrypted channels.
- Transaction records are retained solely for audit and dispute resolution purposes.
- If a suspicious transaction is detected, additional verification may be carried out to protect your account.
9 Protection of Minors
64bd strictly provides services only to individuals aged 21 and above. We do not knowingly collect any personal information from minors.
Age is verified during the registration process. If we become aware that a minor has opened an account using false information, that account will be closed immediately and any collected information will be deleted.
If a parent or guardian believes their child is using our service, please contact us promptly at [email protected].
10 Policy Changes & Updates
64bd reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:
- The update date and a summary of changes will be clearly published on the website.
- A notification may be sent to your registered email for important changes.
- Continuing to use the platform after changes have been made will be considered acceptance of the updated Policy.
If you object to a policy change, you may close your account and request that your information be deleted.
Contact Us About Privacy
If you have any questions or requests regarding this Policy, please get in touch with us.
Our data protection team and customer service team are here for you:
24/7 Live Chat (Bengali & English)
We will generally respond to your request within a reasonable time.